Privacy Policy for SunEasy

Effective Date: March 22, 2026
Last Updated: March 22, 2026

1. Introduction

Welcome to SunEasy! We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use the SunEasy mobile application and website (collectively, the "Platform").

By using SunEasy, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of information when you use SunEasy:

a. Personal Information

  • Name, email address, phone number, and other contact details when you create an account.
  • Payment information when you make reservations or purchases.
  • Business information if you register as a beach business partner.

b. Usage and Device Information

  • IP address, device type, operating system, and browser type.
  • Usage data such as login timestamps, clicks, and interactions with the Platform.
  • Location data if you enable GPS for location-based services.
  • Session information including how you navigate through the app/website.
  • Technical information including device model, battery status, and language settings (on mobile devices).
  • Network connection type and status.
  • Current page/screen information within the application.
  • Performance metrics to help us improve app stability and speed.

c. Cookies and Tracking Technologies

  • We use cookies and similar technologies to improve user experience and analyze usage trends.
  • You can manage cookie settings through your browser.

d. Analytics Data

  • Usage patterns, feature interactions, and navigation paths within the app, collected via Firebase Analytics (GA4).
  • Performance metrics including page load times (LCP, CLS, INP, TTFB) measured via Web Vitals.
  • Scroll depth and click interaction data collected via Google Tag Manager.
  • Error logs to help us identify and fix technical issues.
  • Event data tracking key interactions such as searches, bookings, and payments.

Important: Important: SunEasy uses Firebase Analytics (Google Analytics 4), Google Tag Manager, and Web Vitals to collect analytics data. This data is processed by Google in accordance with their privacy policies. SunEasy does NOT sell this data to third parties. Analytics data is used exclusively for improving our services and user experience. You can opt out of analytics data collection at any time through our cookie consent banner (web) or the analytics toggle in app settings (mobile).

3. How We Use Your Information

We use the collected data for the following purposes:

  • To provide and maintain the SunEasy Platform.
  • To process reservations, payments, and customer support requests.
  • To personalize your experience and recommend services based on your preferences.
  • To improve security, detect fraud, and comply with legal requirements.
  • To send important updates, promotional materials, and service notifications (you can opt out of marketing communications at any time).
  • To analyze app performance and identify areas for improvement.
  • To understand user behavior and optimize the user interface.
  • To diagnose and fix technical issues.
  • To measure the effectiveness of our features and services.

User Consent: User Consent: We respect your privacy choices. You have the right to opt out of non-essential data collection at any time. If you choose to opt out, we will only collect data that is strictly necessary for the basic functioning of the service.

4. Sharing and Disclosure of Your Information

We do not sell your personal information. We also do not share analytics data collected about your usage of the app with third parties. However, we may share certain information with:

  • Business partners: If you book services from a SunEasy business partner (e.g., beach operators), we share necessary details for the reservation.
  • Service providers: Third-party vendors that help us with payment processing, analytics, and IT infrastructure.
  • Legal authorities: If required by law, court order, or governmental regulation.

Analytics Data: Analytics Data: All analytics data we collect about your usage of the platform is strictly for internal use only. We use this data to improve our services, fix bugs, and enhance the user experience. This data is never sold or shared with third-party companies for marketing or advertising purposes.

5. Data Retention and Security

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. We implement industry-standard security measures to protect your data, but no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to the processing of your data.
  • Withdraw consent for certain data uses (e.g., marketing emails).
  • Request a copy of your data in a portable format.
  • Opt out of analytics data collection while continuing to use the service.
  • Request information about what specific analytics data we have collected about you.

To exercise your rights, contact us at suneasyalbania@gmail.com.

Analytics Opt-Out: Analytics Opt-Out: When you first use our app, you'll be asked for consent to collect analytics data. You can change this preference at any time through your account settings. If you opt out, we will immediately stop collecting analytics data about your usage, though we may still collect data necessary for the basic functionality of the service.

7. Third-Party Links and Services

The SunEasy Platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies before using their services. We use the following third-party analytics services: Firebase Analytics (Google LLC), Google Tag Manager (Google LLC), and Stripe (Stripe, Inc.) for payment processing. These services may collect data in accordance with their own privacy policies. Links to their privacy policies: Google Privacy Policy (https://policies.google.com/privacy), Stripe Privacy Policy (https://stripe.com/privacy).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SunEasy Team
Tirana, Albania
suneasyalbania@gmail.com
+355696666614